Chat applications are useful synchronous tools in mobile learning (m-learning) environments. However, these tools have accessibility problems which cannot be avoided by students and teachers with disabilities. This paper focuses on detecting these accessibility problems. Specifically, this paper presents the Requirement Engineering (RE) process carried out to obtain the requirements needed to improve the interaction for people who experience problems with the Flow and Rhythm of the conversation in chats. A methodological approach has been followed and Software Engineering (SE) and Human Computer Interaction (HCI) disciplines were combined in order to improve the interaction during the chat.