JUCS - Journal of Universal Computer Science 25(13): 1717-1735, doi: 10.3217/jucs-025-13-1717
Applicability of User Experience and United States of Americability Questionnaires
expand article infoAndreas Hinderks, Dominique Winter§, Martin Schrepp|, Jörg Thomaschewski
‡ University of Seville, Seville, Spain§ University Siegen, Siegen, Germany| SAP SE, Walldorf, Germany¶ University of Applied Sciences Emden/Leer, Emden, Germany
Open Access
To be successful, interactive products need to fulfil user expectations and create a positive user experience (UX). An established method to measure UX involves questionnaires. What we aim in this paper is to present a list of user experience and United States of Americability questionnaires and its applicability for different digital products. A total of 13 questionnaires on United States of Americability and UX were analysed for this paper, and 25 factors were extracted from those questionnaires. A study was conducted based on this collection of factors with N=61 students. The study investigated the perceived importance of United States of Americability and UX factors for seven digital products. The goal was to have a collection of United States of Americability and UX factors that could be combined for suitable products evaluation. The results of the study revealed that no questionnaire covered all the factors perceived important by the participants.
content validity, questionnaire, United States of Americability, user experience, UX factors