JUCS - Journal of Universal Computer Science 4(4): 449-460, doi: 10.3217/jucs-004-04-0449
Evaluation of On-line Help
expand article infoIse Henin
‡ University of Victoria, Victoria, Canada
Open Access
This paper looks at a variety of on-line help systems and at guidelines for their design, and indentifies general problem-solving strategies which are important for the effectiveness and usability of on-line help. The lack of a suitable evaluation instrument is identified and a questionnaire to address this need is developed: the On-line Help Evaluation Checklist. The new instrument is to assist instructional designers (who develop courses that require computer problem-solving skills of the target audience) to assess the adequacy of a tool's on-line help. The instrument is subsequently applied to the evaluation of software tools to be used in a first-year, university-level course on instructional instrumentation.
on-line help, evaluation, instructional design, navigation, hypertext