JUCS - Journal of Universal Computer Science 9(6): 463-471, doi: 10.3217/jucs-009-06-0463
The Benefits of Knowledge Management - Results of the German Award "Knowledge Manager 2002"
expand article infoKlaus North, Tina Hornung
‡ University of Applied Sciences Wiesbaden, Germany
Open Access
In the paper the applications to the 2002 Knowledge Management Award are discussed in relation to measuring the benefits of KM. It is concluded that benefits of KM initiatives depend on the KM approach taken.
knowledge management, balanced scorecard, measurement of benefits