JUCS - Journal of Universal Computer Science 9(6): 571-578, doi: 10.3217/jucs-009-06-0571
Converging Knowledge Management, Training and e-learning: Scenarios to Make it Work
expand article infoLilia Efimova, Janine Swaak
‡ Telematica Instituut, Netherlands
Open Access
Companies are starting to recognise synergies between knowledge management, training and e-learning programs, but a closer look reveals that these integration ideas are rarely implemented in practice. The goal of this paper is to provide a starting point for collaboration between corporate KM and HR/learning teams by mapping existing practices of linking KM, training and e-learning efforts. We provide an overview of experiences and future ideas of collaboration derived from several studies, group them in three themes and then illustrate each theme with a scenario. The first theme gives examples of using HR and training instruments to support knowledge management. The second theme represents cases of using KM methods (namely a community of practice) to support HR learning management efforts. The last theme describes how KM and HR/learning teams could work on joint initiatives. Then we discuss the added value of the scenarios and propose further practical steps and research directions.
knowledge management, training, e-learning, scenarios