This paper is based on on-going research carried out in the framework of an EU project aimed at enhancing knowledge management (KM) in enterprises. It deals with the impact of intercultural factors on the accessibility and presentation of eLearning content. It reports on preliminary findings and discusses the issues which have emerged so far in the contextual study and requirements analysis conducted in preparation for designing Web-based training modules. Once the empirical research is completed and the data analyzed, guidelines will be proposed for developing Web-based training modules for culturally heterogeneous user groups sharing the same professional background. Special consideration will be given to interactive and community features.

user interface design, usage-centered design, knowledge management, Web-based training, interaction patterns, cross-cultural/intercultural factors