JUCS - Journal of Universal Computer Science 10(6): 731-739, doi: 10.3217/jucs-010-06-0731
A Framework for the Successful Introduction of KM Using CBR and Semantic Web Technologies
expand article infoMark Hefke‡
‡ FZI Research Center for Information Technologies at the University of Karlsruhe, Karlsruhe, Germany

Corresponding author: Mark Hefke ( hefke@fzi.de )

© Mark Hefke.
This article is freely available under the J.UCS Open Content License.
Citation: Hefke M (2004) A Framework for the Successful Introduction of KM Using CBR and Semantic Web Technologies. JUCS - Journal of Universal Computer Science 10(6): 731-739. https://doi.org/10.3217/jucs-010-06-0731
Open Access
Abstract
This document describes our current work on developing a framework which supports organizations in the successful implementation of Knowledge Management (KM). It follows the holistic approach of a KM introduction by considering technological, organizational and human aspects, as well as the organizational culture in equal measure. The framework provides recommendations based on Case-Based Reasoning (CBR) techniques and Semantic Web technologies. It supports the four processes of Aamodt & Plaza's CBR-cycle. The best practice cases for a successful KM implementation are structured by the use of an ontology.
Keywords
case-based reasoning, knowledge management, semantic Web