A Methodology and a Toolkit that Integrate Technological, Organisational, and Human Factors to Design KM within Knowledge-Intensive Networks

Tomaso Forzi; Meikel Peters

doi:10.3217/jucs-011-04-0495

JUCS - Journal of Universal Computer Science 11(4): 495-525, doi: 10.3217/jucs-011-04-0495

A Methodology and a Toolkit that Integrate Technological, Organisational, and Human Factors to Design KM within Knowledge-Intensive Networks

Tomaso Forzi^‡, Meikel Peters^§

‡ Research Institute for Operations Management Aachen University of Technology, Aachen, Germany§ Institute of Industrial Engineering and Ergonomics Aachen University of Technology, Aachen, Germany

Corresponding author: Tomaso Forzi ( tomaso.forzi@fir.rwth-aachen.de )

This article is freely available under the J.UCS Open Content License.

Citation: Forzi T, Peters M (2005) A Methodology and a Toolkit that Integrate Technological, Organisational, and Human Factors to Design KM within Knowledge-Intensive Networks. JUCS - Journal of Universal Computer Science 11(4): 495-525. https://doi.org/10.3217/jucs-011-04-0495

Abstract

A well-functioning Knowledge Management is a competitive advantage for enterprises that act in co-operative and distributed networks with knowledge intensive production processes. A Knowledge Management approach that integrates both, hard factors (e.g. Information Technology) and soft factors (e.g., cultural aspects) for distributed and dynamic entrepreneurial (inter-organisational) networks is currently missing. This paper presents research findings of a project that is developing a methodology as well as an appropriate toolkit to support a service provider responsible for the KM within distributed entrepreneurial networks. The project integrates explicitly both new Information and Communication Technology driven organisational concepts, human-oriented approaches and existing KM methodologies and instruments.

Keywords

knowledge management, knowledge networks, inter-organizational networked businesses, collaborative networks