JUCS - Journal of Universal Computer Science 15(16): 3139-3157, doi: 10.3217/jucs-015-16-3139
Diminishing Chat Confusion by Multiple Visualizations
Torsten Holmer‡, Stephan Lukosch§, Verena Kunz|‡ Upper Austria University of Applied Sciences, Hagenberg, Austria§ Delft University of Technology, Delft, Netherlands| FernUniversität in Hagen, Hagen, Germany
Corresponding author: Torsten Holmer ( torsten.holmer@fh-hagenberg.at ) © Torsten Holmer, Stephan Lukosch, Verena Kunz. This article is freely available under the J.UCS Open Content License. Citation:
Holmer T, Lukosch S, Kunz V (2009) Diminishing Chat Confusion by Multiple Visualizations. JUCS - Journal of Universal Computer Science 15(16): 3139-3157. https://doi.org/10.3217/jucs-015-16-3139 |  |
Abstract
In this article, we address the problem of confusion and co-text-loss in chat communication, identify requirements for a solution, discuss related work and present a new approach for addressing co-text loss in text-based chats. We report about first experiences with our solution and give an outlook on future work directions. The core idea of our solution MuViChat (multiple-visualization chat) is to support multiple visualizations of referenced chat transcripts in which users can choose their preferred view. The multiple visualizations offer different possibilities to follow and understand a communication and thereby diminish chat confusion which often occurs in standard chat systems. By enabling the recording and replaying of chat discussions and an extensible modular architecture we are supporting evaluation and further integration of advanced visualization concepts.
Keywords
chat tool, multiple visualizations, threading, chat transcript