Uyara Ferreira Silva‡§, Deller James Ferreira§Corresponding author: Uyara Ferreira Silva ( uyara.ifg@gmail.com ) Corresponding author: Deller James Ferreira ( deller@ufg.br ) © Uyara Ferreira Silva, Deller James Ferreira. This is an open access article distributed under the terms of the Creative Commons Attribution License (CC BY-ND 4.0). This license allows reusers to copy and distribute the material in any medium or format in unadapted form only, and only so long as attribution is given to the creator. The license allows for commercial use. Citation:
Silva UF, Ferreira DJ (2021) Emotional Aspects for Productive Dialogues in Computer-Supported Collaborative Learning: A Systematic Literature Review. JUCS - Journal of Universal Computer Science 27(3): 303-322. https://doi.org/10.3897/jucs.66389 |  |
This paper presents a systematic literature review of the literature on productive dialogues and emotional aspects in Computer-Supported Collaborative Learning (CSCL) and also presents emotional aspects used in debates with conflicting points of view in other contexts. Initially, more than 400 articles were catalogued, belonging mainly to the databases of Springer and Science Direct, not limited by years, because of very important works referenced until today. The findings reveal that in CSCL there is a neglect in relation to the emotional dimension, the results also show that there are negative emotional aspects that impair the motivation in the participation of students in collaborative activities. Empathy is seen as an alternative to conflict resolution in different contexts, in addition to collaborative learning, but it is rarely addressed in CSCL.