Corresponding author: José Monteiro ( augusto.monteiro@gmail.com ) © José Monteiro, Maria Bernando, Mafalda Ferreira, Tânia Rocha. This is an open access article distributed under the terms of the Creative Commons Attribution License (CC BY-ND 4.0). This license allows reusers to copy and distribute the material in any medium or format in unadapted form only, and only so long as attribution is given to the creator. The license allows for commercial use. Citation:
Monteiro J, Bernando M, Ferreira M, Rocha T (2021) Validation of e-Government Information Delivery Attributes: The Adoption of Foucus Group Method. JUCS - Journal of Universal Computer Science 27(10): 1069-1095. https://doi.org/10.3897/jucs.66979 |
In democratic countries, government websites became an important channel for interaction with the public administration in the last few years. Nevertheless, several issues have an impact on the way users access to content and information. Lack of accessibility and usability or, in the broad sense, lack of concern with user needs, can still be found in many government websites. To address the problem, a previous literature review on e-government information delivery attributes was performed. Based on this review, a large set of attributes related to quality was obtained to evaluate these dimensions in the context of e-government. The purpose of this study is to better understand which of these attributes are the most valued, in the users’ perspective, for evaluating content delivered by government websites. A qualitative approach was adopted, using Focus Group interviews as a strategy to obtain data and Thematic Analysis to analyze such data. The main results highlighted the attributes related to content delivery, interaction, and emotional aspects. User Experience, accessibility, and usability were prioritized by Focus Group participants.