Online opinions/reviews contain a lot of sentiments and emotions that can be very useful, especially, for Internet suppliers which can know whether their services/products are meeting their customers’ expectations or not. To detect these sentiments and emotions, most applications resort to lexicon-based approaches. The major issue here is that most well-known emotion lexicons have been developed for English language; nevertheless, in other languages such as Arabic, there are fewer available tools, and many times, the quality of them is poor.

The goal of this study is to compare the performance of two different types of algorithms, shallow machine learning-based and deep learning-based, when dealing with emotion detection in Arabic language. To improve the performance of the algorithms, two lexicons, which were originally developed in other languages and translated into Arabic language, have been used to add emotional features to different information models used to represent opinions. All approaches have been tested using the dataset SemEval 2018 Task 1: Affect in Tweets and the dataset LAMA+DINA. The semantic approaches outperform the classical algorithms, that is, the information provided by the lexicons clearly improves the results of the algorithms. Particularly, the BiLSTM algorithm outperforms the rest of the algorithms using word2vec. On the contrary to other languages, the best results were obtained using the NRC lexicon.